error

I've tried many times but I can't complete this process, the discord bot always shows an error

in the first picture on the right side, for other guys it shows like this: `;Your heartbeat status is active; for me it doesn't show like this

In the second photo, the discord bot throws an error: I have not received any data points from the seller:

Where did I make a mistake here? I've tried many times and it's still the same.